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Job Department – Creative Services

All interested candidates must submit a portfolio of work for review. This role is open to talent local to Cleveland, Ohio or remote candidates in Pennsylvania, Virginia, North Carolina, Tennessee, Arizona, Illinois, New Hampshire, and California.

We focus on the human journey in our work. We try to make things (not just ads) that help make people’s lives easier. We believe everyone does better when everyone does better. And we apply that thinking to the people who work here, too, which has helped us be an Ad Age Top Place to Work for the past three years. We look for people who are curious, hardworking and love to solve problems in unexpected ways. Oh, yeah, and who like to have fun. 

Reports To: Executive Creative Director

The Role: Copywriter

SUMMARY: We’re searching for an exceptional copywriter who is full of ideas; a conceptual creative with a book of work that proves it. We need our next copywriter to have a minimum of three years of agency experience, an amazing portfolio, and the ability to write in a variety of styles and for diverse audiences.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Copywriting and Client Counsel:

• Own projects from briefing to execution.
• Take an active interest in our clients’ businesses and develop solid knowledge of each client’s brand, product and, most of all, the audience. Additionally, build strong client relationships and guide clients through creative challenges.
• Develop ideas — not just ads – that make the world a better place and add value to people’s lives.
• Develop ideas that work across a variety of platforms.
• Be accountable; meet deadlines and do what you say you’ll do.

Your Impact

• Recognize strong insights about diverse audiences and help turn them into creative ideas.
• Empower others to do things that have never been done.
• Guide clients and coworkers through creative challenges
• Approach all projects with a sense of curiosity, determination and originality.

QUALIFICATIONS

• A minimum of three years of experience as a copywriter within an agency.
• Creative agency experience strongly preferred.
• A killer book filled with amazing ideas, concepts and creative solutions that include a balance of produced digital, social and traditional work.
• Strong presentation skills with an ability to tell clear creative stories.
• Passion for the advertising industry; desire to identify emerging platforms and trends that drive innovation.
• Excellent short-form and long-form writing skills in a variety of voices and tones.
• Solid grammar, editing and proofreading capabilities.
• Willingness to push your craft, get your hands dirty and make great things.
• Ability to quickly generate ideas.

Job Department – Account Service

We focus on the human journey in our work. We try to create things (not just ads) that help make people’s lives easier. We believe everyone does better when everyone does better. And we apply that thinking to the people who work here too, which has helped us be an AdAge Top Place to Work for the past three years. We look for people who are curious, hardworking and who love to solve problems in unexpected ways – oh, yeah, and who like to have fun. 

Reports to: VP, Web and App Development

The Role: Account Supervisor, Web and App Development

We’re seeking an account supervisor with six to eight years of experience in/passion for marketing communications, with strength in digital marketing, eCommerce, .com builds and lead generation. This account leader will think strategically and analytically, and manage large, complex technical marketing initiatives and websites that drive customer engagement for a high-profile client.

It takes a bit of a desire to learn and understand technology platforms, plus a little experience helping clients navigate their digital marketing efforts, to be successful in this role. We know the impossible is possible, and we’re seeking candidates who know that too.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Management and Leadership

• Build strong and lasting client relationships based on trust, asking better questions and delivering true, measurable and sustainable results. Guide the client toward making wise decisions based on your strong understanding of eCommerce marketing and lead generation.
• Perform market analysis to identify new opportunities.
• Present agency ideas and work to the client with professionalism, enthusiasm and integrity.
• Foster career growth; work with your manager to facilitate your professional development plan while supervising, coaching and mentoring others around you.
• Work collaboratively and respectfully with agency teams and specialists from strategic services, media, search, UX, development and analytics. Clearly communicate client marketing communications objectives to internal teams.

Client Counsel

• Counsel the client on appropriate channels, including marketing technology, websites, mobile applications, and SEO/SEM across multiple digital platforms.
• Be accountable for client; manage SOWs, project schedules, deliverables, deliverable quality and budgets.
• Analyze overall account profitability to ensure the client is receiving real value while the agency is realizing a profit.
• Immerse yourself in our clients’ products, business goals and marketing objectives
   

Your Impact

• Further develop a deep understanding of ROI-oriented eCommerce marketing and internet advertising models, including multichannel digital campaigns.
• Build strong relationships with clients and agency team specialists. Must be a diplomat, strategist, psychologist and eloquent communicator all rolled into one.
• Provide thoughtful, clear and accurate counsel to clients regarding marketing objectives.

QUALIFICATIONS

• Six to eight years of account management experience in marketing communications, (advertising, digital marketing, agency, corporate background)
• Four to five years’ experience in enterprise website builds and lead-generation marketing is essential.
• A proven track record of success and results creating, leading and executing marketing communications projects and campaigns, including eCommerce, lead generation, web, mobile and social media to meet specific goals.
• Google Analytics certification is an added plus.
• Deep understanding of prospecting, including targeting, offer development, email marketing, CRM, CMS, SEO and content development.   
• Knowledge of and experience working with CMS tools like WordPress, Kentico, Sitecore and others.
• Deep understanding of agency processes, capabilities, specialties, and how to effectively get work done on time and on budget.
• Exemplary organizational and project management skills – the ability to manage multiple tasks and moving parts in a fast-paced, deadline-sensitive environment.
• Uncompromising attention to detail. Consistently demonstrate a high degree of accuracy, even when under pressure.
• Experience in and desire to supervise and mentor junior account executives.
• Confidence, integrity and professionalism necessary to represent the agency to its client(s) and prospects.

Job Department – Media

We focus on the human journey in our work. We try to create things (not just ads) that help make people’s lives easier. We believe everyone does better when everyone does better. And we apply that thinking to the people who work here too, which has helped us be an AdAge Top Place to Work for the past three years. We look for people who are curious, hardworking and who love to solve problems in unexpected ways – oh, yeah, and who like to have fun. 

Reports to: Associate Director of Search Marketing

The Role: Paid Search Specialist

We’re seeking a successful self-starter with at least two year of director paid search experience to ideate and deliver paid search strategies. They will also provide complete management of paid search campaigns against defined success metrics and measurable ROI. Planning and developing campaign structure and strategy and conducting performance analyses are also functions/components of this position. 

ESSENTIAL DUTIES AND RESPONSIBILITES:

Management and Leadership

• Oversee development of paid search program strategies and analyses for clients.
• Responsible for day-to-day management, execution, budget pacing and monitoring of SEM campaigns.
• Manage junior search marketing staff with a focus on development and education of associates.
• Manage and meet internal and external client expectations, as well as deliverables and deadlines.
• Act as point of contact for assigned clients as it pertains to paid search campaign management.
• Manage client-facing search deliverables including reporting.
• Structure and management of paid search campaigns to ensure they are strategically aligned with business objectives.
• Proactively identify opportunities for optimization, insight, and expansion of paid search programs.
• Execute competitive research utilizing comprehensive tool sets.

Client Counsel

• Provide point-of-view (POV) summaries for industry topics; maintain best practices or new online marketing opportunities around Paid Search topics; and stay current on industry trends, including ways to leverage trends against client and agency objectives.
• Identify opportunities in the market to solidify and expand client visibility and profitability by translating client business goals into successful search engine strategies.
• Identify additional search channels and tactics that assist in achieving client marketing objectives.
• Provide thorough analysis of paid search campaigns via reporting tools.

Support and Collaborate

• Support client services and provide direction to teams.
• Support new business development and contribute to PowerPoint presentations as needed.
• Work closely with other subject matter experts within core digital channels, including social media, digital marketing, offline media, analytics, and web development.

Your Impact

• Collaborate with Search team to establish and evolve strategy.
• Stay current with all search industry developments and best practices.
• Execute best practice strategies and methodologies to maximize agency search marketing programs.

QUALIFICATIONS

• BA/BS in marketing, advertising, communication or related field is preferred, but not required.
• Google Ads certified in Search. Certifications in Video, Shopping and Display preferred, but not required.
• Minimum of two years of direct paid search experience, preferred.  
• An in-depth understanding of marketing forecasting, search planning, implementation, and performance analysis.
• Experience with Google Analytics and/or other third-party analytics programs.
• Strong understanding and working knowledge of both Google and Bing user interfaces and associated offline editor software.
• Experience with Google Shopping feeds and product ads is preferred, but not required.
• A self-starter with efficient time management and strong problem-solving skills.
• Financial acumen with regard to budgeting, projections and revenue metrics.
• Strong understanding of how paid and organic search work together.
• Exemplary written and verbal communication skills; commercially oriented; confident; outgoing, articulate; persuasive, along with a strong work ethic.
• Excellent organizational, communication, negotiation, and analytical skills – with strong attention to detail.
• Experience collaborating with a large account team working on multimedia channels.
• Strong knowledge of MS Office, specifically MS Excel and PowerPoint.

Candidates from underrepresented communities (e.g., people of color, LGBTQ, veterans, differently abled, etc.) are encouraged to apply!

Due to the high volume of applicants we are unable to take phone calls regarding application status. Please contact cultureandcoaching@mtllc.com with questions.

Additionally, all interested candidates must submit three relevant writing samples. At least one sample should demonstrate short-form social media writing and one should demonstrate editorial-style storytelling in a longer format.

Job Department – Public Relations  

We focus on the human journey in our work. We try to create things (not just ads) that help make people’s lives easier. We believe everyone does better when everyone does better. And we apply that thinking to the people who work here too, which has helped us be an AdAge Top Place to Work for the past three years. We look for people who are curious, hardworking and who love to solve problems in unexpected ways – oh, yeah, and who like to have fun. 

Reports to: PR Management Supervisor

The Role: PR Assistant Account Executive   

We are seeking a PR Assistant Account Executive to sit within the agency’s public relations community of practice, a team of counselors with deep expertise in public relations strategy, media relations, social media, influencer marketing, corporate communications, and editorial content, among other practice areas. Members of the public relations practice work closely alongside a growing team of some

Our ideal candidate has recently graduated from a college communications program and has a year of professional work experience in a communications role, or at least one related internship. Candidates must demonstrate an aptitude and interest in working on a variety of public relations work, including – but not limited to – social media, influencer marketing and media relations, with a goal of developing into a well-rounded public relations professional. Qualified candidates will demonstrate great critical thinking, stellar writing, an ability to manage details and deadlines, and a nimble, can-do attitude with an ability adjust to fluctuating client priorities.

The Public Relations Assistant Account Executive will play a supporting role on client work, with the objective of growing responsibility over time. Within the first 6 months of employment, the Assistant Account Executive will work with their supervisor to create a professional development plan and career path.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Client Management Support

• Manage details for public relations, social media and influencer marketing projects; individual will play a supporting role on a variety of programs.

• Support client relationships as part of a larger client service team, participating in client status meetings, maintaining status and other client reports, and managing project timelines with the support of agency resources.

• Maintain effective and timely team communications. Keep team leadership apprised of details and respond to questions/issues quickly, honestly, and completely.
 

Social Strategy and Influencer Marketing

• Conduct social listening and editorial monitoring, analyzing results and preparing reports for the team and clients.

• Support social media promotions, including managing rules, identifying and fulfilling winners, and supporting community management as needed.

• Assist with managing influencer programs, including identifying influencers, managing content details, and collecting and reporting data.

Writing and Media Relations Support

• Assist with content creation, including concepting, completing a variety of short- and long-form writing assignments and working with creative partners.

• Assist with media relations programs, including the development of media lists, researching editorial ideas, assisting with pitches, and monitoring editorial coverage.

Your Impact

• Maintain and grow relationships with clients, influencers, and internal stakeholders to help drive the success of the business

• Research and identify trends to inform social, influencer, and media relations strategy

• Serve as a liaison to other disciplines within the agency, managing resources to complete projects and facilitating collaboration to deliver on client needs and strategic priorities.

QUALIFICATIONS

• Excellent written and verbal communication skills, with an ability to communicate clearly and accurately with various audiences.

• Foundational understanding of public relations strategies and tactics, with demonstrated ability to apply sound strategic thinking to professional work and/or classroom case scenarios.

• Knowledge of earned and owned media, including news, social and influencer.

• Experience with native and/or third-party social analytics platforms, social listening platforms and/or editorial tracking tools.

• A strong aptitude and curiosity for new and emerging digital trends; plus, a desire to experiment with these trends, new ideas and technologies.

• Knack for creating great working relationships and collaborating with teams.

• Solid organizational skills, with the ability to juggle multiple projects without missing deadlines and keeping calm under pressure.

• A passion to produce great work, and an unbridled desire to make a mark on our clients, agency, community and industry by finding unexpected solutions, listening as passionately as you speak, and leaving everything you touch a little better than you found it.

Job Department – Account Service  

Job Summary

We focus on the human journey in our work. We try to create things (not just ads) that help make people’s lives easier. We believe everyone does better when everyone does better. And we apply that thinking to the people who work here too, which has helped us be an AdAge Top Place to Work for the past three years. We look for people who are curious, hardworking and who love to solve problems in unexpected ways – oh, yeah, and who like to have fun. 

Reports to: VP, Management Supervisor (Account Service)

The Role:

Our ideal candidate is a detail-oriented and strategically savvy professional with strong critical thinking skills, experience managing integrated work for brands in an agency setting, and a deep passion for the craft of account management and driving award-winning work.

Essential Duties and Responsibilities:

Management and Leadership

• Manage and report on the details of all projects, accounts and moving parts via weekly client status calls, internal meetings, monthly billing reports, etc. 
• Clearly and confidently communicate client marketing communications objectives to creative, public relations, social media, media, search, production, studio, strategic planning, research and digital team members to help the client make smart decisions; ensure the internal team has all they need to create great work.
• Respond to internal and client questions/issues quickly, honestly and completely.
• Manage account profitability to ensure the client is receiving real value and the agency is realizing a profit.
• Act as a leader within the agency by consistently representing the agency in a positive light, both internally and externally.
• Become an expert in our clients’ businesses and develop solid knowledge of their brands, products and audiences.
• Get the job done – work cooperatively and respectfully with a variety of disciplines, including public relations, creative, planning, research, digital, production and media, all while following the Marcus Thomas internal process and taking ownership of budget and timelines. 
• Create and seamlessly execute focused, results-oriented advertising and marketing communications programs on behalf of our clients (e.g., marketing plans, digital ads, social, print, broadcast TV, radio, lead generation, etc.). Think strategically and holistically; provide recommendations for the appropriate agency services to be utilized.

Client Counsel

• Build strong and lasting client relationships based on trust and strategic thinking. Become the key partner our clients look to as they grow their businesses.
• Provide comprehensive marketing solutions. Further, provide expert digital counsel to clients and serve as the translator between clients and our digital team.
• Become an expert in our clients’ businesses and develop solid knowledge of their brands, products and audiences.

Qualifications

• Three to five years of experience in marketing communications, advertising or brand management – minimum of two within a medium to large advertising or marketing communications agency preferred.
• Experience working with home improvement clients that distribute through retail big box and mass market retailers is beneficial but not mandatory.
• Lead management, lead generation, Salesforce and Google Analytics experience is a plus.
• Exemplary organizational skills – the ability to manage multiple tasks and moving parts in a fast-paced, deadline-sensitive environment.
• Extreme attention to detail and prioritization/time management skills.
• A proven track record of success and results in marketing, specifically product launches, digital and social media.
• Ability to build strong relationships with clients and agency team members from many different disciplines.
• Confidence, integrity and professionalism that are necessary to represent the agency to its client(s) and prospects.
• Strong presentation skills and credibility with C-level executives.
• Excellent written and verbal communication skills, with the ability to multitask, prioritize and manage time efficiently.
• An absolute passion to produce great advertising and marketing solutions for our clients.

Job Department – Media and Analytics

Job Summary

Marcus Thomas is an agency with the deepest digital, social, search and strategic marketing communications teams in its weightclass. But when it comes to our people, we are commanders of the impossible. Don’t tell us it can’t be done – we’ll prove you wrong!

Reports to: Director of Analytics

The Role:

We’re seeking an experienced senior analyst to join our team and lead analytics for some of the agency’s biggest clients. Measurement and analysis are at the core of what we do; and this individual will work with our web, social, media and research teams to help find the needle in the haystack of data to give our clients the insights needed to guide their digital activities.

Essential Duties and Responsibilities:

For this position, we are searching for someone with a curious nature, extreme objectivity and the ability to dig deep to find actionable insights. Overall, this is someone who can make a mark by interpreting data and communicating these findings with internal and client teams.

• Lead measurement strategy, analysis and reporting for some of the agency’s biggest clients.
• Implement media, social and web analytics tracking utilizing tag management tools.
• Provide ongoing analysis and optimization across digital, social and media activities.
• Support and improve client reporting for mid-level and senior management.
• Assist in goal setting, tracking implementation and ensuring data integrity.

Your Impact

• Possess and further develop a deep knowledge of Google Analytics and Google Tag Manager.
• Work with data visualization tools like Tableau and Google Data Studio to create custom visualizations for clients.
• Present complex data in a clear and compelling manner both verbally and in writing/visually; this includes creation of graphical and tabular representations of data.
• Partner with subject matter experts across the agency to identify additional opportunities for the analytics team.

Qualifications

• A minimum of five years of marketing data analysis experience within a communications, advertising or digital agency
• A bachelor’s degree in marketing, business, mathematics, computer science or another related field
• Google Analytics certified for at least 12 months
• Experienced in data manipulation and mining, including strong knowledge of Microsoft Excel
• Strong written communications skills and the ability to make data understandable to non-experts
• Experience with A/B/N testing and optimization
• An absolute passion for the advertising and marketing communication industry
• A curious nature, extreme objectivity and the willingness to help others shine
• Strong attention to detail and accuracy in work
• Ability to move between multiple projects within short periods of time
• Interest in participating in the Google Analytics Certified Partner community and contributing to industry knowledge
• Work effectively with multiple personality types and levels of marketing/communications knowledge and sophistication
• Comfortable with chaos and ambiguity, but able to create order from those situations
• Ability to think quickly and learn during assignments; a self-starter

Candidates from underrepresented communities (e.g., people of color, LGBTQ, differently abled, veterans, etc.) are encouraged to apply! This role is open to talent local to Cleveland, Ohio or remote candidates in Pennsylvania, Virginia, North Carolina, Tennessee, Arizona, Illinois, New Hampshire, and California

Job Department – Strategic Services Group

Job Summary

At Marcus Thomas, our work is based on human insights and solid strategy. A senior account planner is an essential team member in mining those insights and developing the strategies your teammates will build on.

Reports to: SVP, Strategic Services Group

The Role:

A senior account planner helps shape the marketing and communications initiatives that Marcus Thomas develops and implements for its clients, especially those in the med-tech and pharma space. The senior account planner deepens the account team’s and client’s understanding of their audiences, lays the strategic foundation for programming, and inspires ideas and solutions in the minds of colleagues.

Essential Duties and Responsibilities:

An effective senior account planner or strategist at Marcus Thomas is a unique and rare individual who is both analytical and intuitive, intellectually organized yet inspiring to others. At Marcus Thomas, a senior account planner’s job will involve:

• Mining essential understanding and insight from new and existing audience research and other data.
• Conducting incisive and ruthless analysis of market, competitive and client dynamics to identify and distinguish essential variables from ancillary variables.
• Developing a line of sight between a client’s current situation and their goals and identifying the critical strategic elements that will get them from where they are to where they want to be.
• Deeply understanding the unique characteristics and dynamics of the med-tech or pharma sectors and equipping colleagues with that expertise.
• Identifying human insights as well as trends, hidden motivations and other unexpected/surprising truths that can help inspire creativity in teammates.
• Developing and defending brand strategy on behalf of clients.
• Working closely with creative directors and account managers to equip and inspire solid strategies and innovative solutions.
• Supporting the business development team in pursuit of new med-tech and pharma clients.
• Helping to establish and monitor critical measures of success for the work Marcus Thomas conducts for clients. 

Your Impact

Human insight and solid strategic thinking are the foundation of our work. Your insights, strategic thinking and ability to inspire will inform, guide and strengthen the work of the entire Marcus Thomas team on some of the agency’s largest and most important clients. You also will help shape the agency’s entire strategy for the med-tech/pharma sector – both for current clients and in pursuit of new clients.

Qualifications

• Eight or more years in a marketing, advertising or brand management role.
• Agency experience – either working within or in close partnership with – is highly desirable.
• Extensive knowledge of and experience in the med-tech or pharma sectors – experience with marketing direct-to-consumer and to healthcare providers a plus.
• Comfortable with all kinds of research and data – how it’s gathered, how it’s analyzed and how it’s applied.
• A working knowledge of all forms of advertising and marketing communications – including digital, social, CRM and video (various platforms).
• Fascinated with all facets of the human experience and how that intersects brands.
• Can distinguish an insight from a fact.
• Knows how to inspire ideas in others.
• Intellectually restless – learns from previous experience/education but never satisfied with what they already know.
• Articulate, persuasive and collaborative in writing as well as in verbal interactions.
• Ability to facilitate strong partnerships and positive relationships with colleagues across the agency.
• Adept in lateral, analytical and strategic thinking; able to apply strategic and creative thinking to business problems.
• Thrives when managing multiple tasks and working under deadline pressure – dependable and unflappable.

WHAT YOU DO

• Demonstrable knowledge working with Salesforce Sales Cloud and/or Marketing Cloud
• Be the main technical point of contact for a client on assigned projects
• Conduct design, discovery and technical walkthroughs with your assigned clients
• Analyze, design and develop solutions integrated with Salesforce platforms (Sales Cloud and Marketing Cloud) and similar technologies based on customer requirements
• Ensure the quality of the overall solution and provide programming best practices and guidelines for the development team
• Prepare technical and functional documentation
• Assist with scoping and estimation of pre-sales opportunities
• Identify opportunities and trends to implement new technologies that could be added to Devs United’s service offerings
• Deep understanding of web development
• Deep understanding of relational databases, database development and optimization
• Participation in projects using project management methodologies such as Lean, Agile or Waterfall
• Experience creating detailed requirements and functional specifications documents
• Experience designing, estimating and presenting solutions to prospects and clients
• Promote collaborative teamwork with your peers and clients
• Keep a positive attitude and commitment towards your work
• Take pride in your work and delivery of best-in-class services
• Make the most of downtime with tasks that will improve your knowledge and skills
• Mentor and elevate others

• Organization and attention to detail
• Minimum of four (4) years of experience working in a digital marketing agency or similar environment preferred
• Minimum of four (4) years of experience in a comparable role
• Knowledge of Salesforce Marketing Cloud, Salesforce Sales Cloud, or comparable CRM and marketing automation platforms